Terms of Service

Last Updated: 25 October 2026

Welcome to NectraFuel. These Terms of Service govern your access to and use of our website, including the purchase of products and services offered through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your statutory rights under applicable law.

Please read these terms carefully before using our website or purchasing our products.

1. About Us

NectraFuel is a sports nutrition brand offering convenient honey-based creatine products and related nutritional products.

Our website operates as an online retail store, allowing customers to browse products, place orders and access information about our brand.

For questions regarding these Terms of Service or your purchases, please contact us using the contact details provided on our website.

Business name: [Insert registered business name]
Registered address: [Insert registered business address]
Customer support email: [Insert support email address]

2. Eligibility and Website Use

By using our website, you agree to use it lawfully and responsibly.

You must not use our website to engage in fraudulent activity, interfere with its security or functionality, distribute malicious software, or infringe the rights of NectraFuel or third parties.

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

We reserve the right to restrict access to our website where reasonably necessary to prevent misuse, fraud or security risks.

3. Products and Product Information

NectraFuel aims to provide accurate descriptions, images, ingredient information and pricing for all products offered on our website.

Our products may include honey-based creatine sachets and other sports nutrition products.

We make reasonable efforts to ensure product descriptions and information are accurate and up to date.

However, minor variations in packaging appearance may occasionally occur.

Customers should always review the ingredient information, allergen statements, nutritional information, directions for use and any warnings displayed on the product packaging before consumption.

Product availability may change without notice.

4. Health and Nutritional Information

Information provided on our website is intended for general product and educational purposes only.

NectraFuel products are not intended to diagnose, treat, cure or prevent any disease.

Information about exercise, nutrition, supplementation or physical performance should not be interpreted as personalised medical advice.

Customers should use products according to their instructions and consider consulting a qualified healthcare professional before using supplements, particularly if pregnant, breastfeeding, taking medication or managing an existing medical condition.

Customers with known allergies or dietary restrictions should carefully review all product ingredients before consumption.

Nothing in these terms excludes liability that cannot legally be excluded.

5. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you will normally receive an automated confirmation email acknowledging receipt of your order.

An order is accepted when we confirm acceptance or dispatch the goods, as specified in the relevant order communications.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment issues or obvious pricing errors.

If payment has already been taken for an order that we cannot fulfil, we will issue an appropriate refund.

6. Prices and Payments

All prices displayed on our website are shown in pounds sterling (GBP), unless otherwise indicated.

Prices include applicable UK VAT where required.

Delivery charges and any other applicable fees will be displayed during checkout before payment is completed.

We accept the payment methods made available through our checkout.

Payments are processed securely through third-party payment service providers.

We do not guarantee the continued availability of any particular payment method.

We may update product prices from time to time. Price changes will not affect orders that have already been accepted.

7. Discount Codes and Promotions

NectraFuel may offer promotional discounts, introductory offers, limited-time sales and discount codes.

Promotions may be subject to specific conditions, including expiry dates, minimum spending requirements or product exclusions.

Unless otherwise stated, discount codes cannot be exchanged for cash or combined with other promotional offers.

Discounts must normally be applied before completing checkout.

We reserve the right to withdraw or correct promotional offers where reasonably necessary, including where an offer contains an obvious error.

Nothing in this section affects your statutory consumer rights.

8. Shipping and Delivery

We aim to process and dispatch orders promptly.

Estimated processing times, delivery periods, available shipping methods and delivery charges are explained in our Shipping Policy.

Delivery estimates are provided in good faith and may vary due to circumstances outside our reasonable control.

We will comply with applicable UK consumer law concerning delivery obligations, delays and responsibility for goods during transit.

Please review our Shipping Policy for further information.

9. Returns, Refunds and Cancellations

Your rights to cancel an order, return goods or request a refund are explained in our Purchase Options & Cancellation Policy and any applicable Returns Policy.

UK consumers generally have statutory cancellation rights for qualifying online purchases, subject to applicable exceptions.

Certain sealed products may be excluded from change-of-mind cancellation rights once unsealed after delivery for health protection or hygiene reasons, where the relevant legal conditions are met.

These exceptions do not remove your rights in relation to faulty, damaged, incorrectly supplied or misdescribed products.

Nothing in these Terms of Service limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

10. Subscriptions and Recurring Purchases

Where subscription purchasing is offered, the applicable price, billing frequency and delivery schedule will be presented before checkout.

By choosing a subscription, you authorise recurring payments in accordance with the terms disclosed when you subscribe.

Subscription cancellation and management options will be explained in the relevant purchase information and our Purchase Options & Cancellation Policy.

A one-time purchase does not automatically create a subscription.

Any material changes to subscription terms will be communicated as required by law.

11. Intellectual Property

All website content belonging to NectraFuel, including brand names, logos, graphics, product photographs, written content and website designs, is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.

All third-party trademarks and intellectual property remain the property of their respective owners.

12. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and to notify us if you become aware of unauthorised access to your account.

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud or maintain website security.

Account restrictions will not remove your rights in relation to orders already placed.

13. Website Availability and Technical Errors

We aim to keep our website accessible and functioning correctly.

However, temporary interruptions may occur because of maintenance, technical faults or circumstances beyond our reasonable control.

We may update, improve or modify website features from time to time.

We are not responsible for technical interruptions to the extent permitted by applicable law, but nothing in these terms excludes any liability that cannot legally be excluded.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, delivery providers and analytics services.

Certain website features may be subject to additional terms or privacy notices provided by those third parties.

Links to external websites are provided for convenience and do not necessarily indicate endorsement by NectraFuel.

We are not responsible for the content of third-party websites that we do not control, subject to applicable law.

15. Privacy and Personal Information

We respect the privacy of our customers and take the protection of personal information seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation and Data Protection Act 2018.

Our Privacy Policy explains how personal information is collected, used, stored and shared, as well as your rights concerning your personal data.

Please review our Privacy Policy for further details.

16. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms excludes or restricts your statutory consumer rights.

Subject to these protections, NectraFuel will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that were not caused by our breach of contract or legal duty.

We do not exclude liability for foreseeable losses caused by our failure to comply with applicable consumer law.

17. Events Outside Our Reasonable Control

Occasionally, circumstances outside our reasonable control may affect our ability to fulfil orders or operate our website.

Examples may include severe weather, courier disruption, supply chain interruptions, industrial action or widespread technical failures.

Where such events affect an order, we will take reasonable steps to minimise disruption and communicate with affected customers.

Your statutory rights concerning delayed delivery, cancellation and refunds remain unaffected.

18. Changes to These Terms

NectraFuel may update these Terms of Service to reflect changes in our operations, website features, products or legal obligations.

The latest version will be published on our website with an updated revision date.

Changes will generally apply to future use of the website and future purchases.

Changes will not retrospectively remove contractual or statutory rights relating to orders already accepted.

19. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer residing in another part of the United Kingdom, you will retain any mandatory legal protections applicable to you.

Nothing in these terms prevents consumers from exercising rights to bring proceedings in a court where applicable consumer law permits.

20. Contact Information

If you have questions regarding these Terms of Service, an order or any of our products, please contact us.

Brand: NectraFuel
Legal business name: [Crystalgalore LTD]
Customer support email: [haleemdrop1@gmail.com]

We aim to respond to customer enquiries as efficiently as possible.

Thank you for choosing NectraFuel. We appreciate your trust and are committed to providing a reliable, transparent and enjoyable shopping experience.