Purchase Options & Cancellation Policy

Last Updated: 25 October 2026

Welcome to NectraFuel. We aim to make purchasing our products simple, transparent and convenient. This Purchase Options & Cancellation Policy explains the purchasing options available through our website, how orders are processed, when cancellations can be requested, and your rights as a customer.

By placing an order through our website, you agree to the applicable terms outlined below. Nothing in this policy affects your statutory rights under UK consumer law.

1. Purchase Options

One-Time Purchases

NectraFuel offers customers the ability to purchase products through a standard one-time payment.

When you place an order, you will be charged the full amount displayed at checkout, including any applicable delivery charges and taxes.

Once payment has been successfully processed, you will receive an order confirmation email containing details of your purchase.

All orders are subject to product availability, successful payment authorisation and acceptance by NectraFuel.

Subscription Purchases (Where Available)

Certain products may be offered through a recurring subscription service.

If a subscription option is available, customers will be shown the recurring price, billing frequency, delivery schedule and applicable terms before completing their purchase.

By selecting a subscription, you authorise recurring payments according to the schedule presented at checkout until the subscription is cancelled.

Subscription services are only applicable where explicitly offered on our website. Purchasing a product on a one-time basis does not automatically enrol you in a subscription.

2. Order Confirmation and Processing

After placing an order, customers will receive an email confirming that their order has been received.

Orders are generally processed in the order they are received, subject to stock availability and operational requirements.

NectraFuel reserves the right to contact customers if additional information is required to fulfil an order.

In the unlikely event that a product becomes unavailable after an order has been placed, we will contact you to discuss available alternatives or arrange an appropriate refund.

3. Cancelling a One-Time Order

We understand that customers may occasionally need to cancel an order after placing it.

If you wish to cancel your order, please contact our customer support team as soon as possible and provide your order number.

We will make reasonable efforts to cancel the order before it has been dispatched.

If your order has already been dispatched, cancellation before delivery may no longer be possible. However, you may still have the right to return the goods under the applicable consumer cancellation rules.

Where an order is successfully cancelled before dispatch, a refund will be issued to the original payment method.

4. Your Right to Cancel Under UK Consumer Law

For most purchases made online in the United Kingdom, consumers have a legal right to cancel their order within 14 days after receiving their goods, subject to certain exceptions.

To exercise this right, you must clearly notify NectraFuel of your decision to cancel within the applicable cancellation period.

You then generally have a further 14 days to return the goods after notifying us of your cancellation.

If you cancel within your statutory cancellation period, we will refund the payments required by law, including the cost of standard outbound delivery where applicable.

We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

Customers are responsible for the direct cost of returning goods following a change-of-mind cancellation, unless otherwise stated or required by law.

5. Hygiene and Sealed Food Products

NectraFuel sells consumable sports nutrition products, including honey-based creatine sachets.

For health protection and hygiene reasons, certain sealed products may be exempt from the statutory right to cancel once their protective seal has been broken after delivery, where the relevant legal exemption applies.

Customers should therefore keep products sealed and unopened if they intend to return them because they have changed their mind.

Opening an external delivery box does not necessarily mean that a product's protective hygiene seal has been broken.

This restriction does not affect your legal rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer protection standards.

6. Subscription Cancellation (Where Applicable)

If you have purchased a product through an available subscription service, you may request cancellation through the subscription management options provided with your account or by contacting our customer support team.

Cancellation will stop future recurring charges, subject to any billing cut-off dates clearly disclosed when the subscription was purchased.

If a recurring order has already been processed or dispatched, cancellation of the subscription will not necessarily cancel that individual order.

Any refund or return request relating to an order already processed will be handled according to the applicable provisions of this policy and your statutory rights.

We do not charge a separate subscription cancellation fee unless such a fee has been expressly disclosed and is legally permitted.

7. Refunds

Approved refunds will normally be returned to the original payment method used when placing the order.

For statutory change-of-mind cancellations, refunds will be made within the time limits required by UK consumer law, generally within 14 days of receiving the returned goods or evidence of their return, or within 14 days of being informed of cancellation where goods have not been supplied.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If an order was purchased using a promotional discount, any refund will reflect the amount actually paid, subject to your statutory rights.

8. Damaged, Faulty or Incorrect Products

We take care to ensure that NectraFuel products are supplied in suitable condition.

If your order arrives damaged, contains an incorrect item, or appears defective, please contact our customer support team with your order number and a description of the issue.

Where helpful, we may request photographs to assist with investigating the problem.

If a product is faulty, not as described or otherwise fails to meet your statutory rights under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, refund or another appropriate remedy depending on the circumstances.

Your statutory remedies are separate from any change-of-mind return arrangements.

9. Delivery and Unsuccessful Deliveries

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete delivery address is provided, please contact us immediately so we can attempt to update the details before dispatch.

We cannot guarantee that an address can be changed after an order has entered the shipping process.

Where a delivery is unsuccessful or an order is returned to us, we will review the circumstances and communicate the available options.

Any additional delivery charges will be explained where applicable and will not override your statutory rights.

10. Promotional Offers and Discount Codes

NectraFuel may occasionally provide promotional discounts, introductory offers or exclusive discount codes.

Discount codes must be applied at checkout unless otherwise stated.

Promotions may be subject to eligibility requirements, expiry dates, minimum purchase amounts or restrictions on combining offers.

These conditions will be communicated as part of the relevant promotion.

Where a refund is issued for a discounted purchase, the amount refunded will generally reflect the amount paid rather than the product's original undiscounted price.

11. Changes to Purchase Options

NectraFuel may introduce, modify or discontinue purchase options, promotional offers or subscription plans from time to time.

Any changes to future subscription pricing or other material subscription terms will be communicated in accordance with applicable law and the terms agreed when the subscription was established.

Changes to this policy will not remove statutory rights or retrospectively alter contractual rights already acquired by customers.

12. Contacting Us

If you have questions regarding an order, purchase option, cancellation, refund or subscription, please contact NectraFuel through the customer support details provided on our website.

When contacting us about an existing order, please include your order number and the email address used at checkout.

We aim to resolve customer enquiries fairly and efficiently.

13. Consumer Rights and Applicable Law

This policy is intended to operate in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy excludes, restricts or limits any consumer rights that cannot lawfully be excluded or restricted.

Where any provision of this policy conflicts with mandatory consumer protection law, the applicable legal requirement will take precedence.

Thank you for choosing NectraFuel. We appreciate your support and are committed to providing a straightforward and reliable shopping experience.