Shipping Policy

Last Updated: 25 October 2026

At NectraFuel, we aim to provide a fast, reliable and straightforward delivery experience. We understand that receiving your order promptly is important, which is why we work to process and dispatch orders as efficiently as possible.

This Shipping Policy explains our delivery times, shipping procedures, costs and what to expect after placing an order through our website.

1. Order Processing

All orders are typically processed within 1–2 business days after successful payment confirmation.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During particularly busy periods, promotional events or unexpected operational disruptions, processing times may occasionally be longer.

Once your order has been dispatched, you will receive a shipping confirmation email where available.

2. UK Shipping and Delivery Times

We aim to deliver orders throughout the United Kingdom quickly and efficiently.

Our estimated UK delivery times are:

• Order processing: 1–2 business days

• Standard delivery: 2–3 business days after dispatch

• Total estimated delivery: 3–5 business days from ordering

Delivery estimates are provided as guidance and are not guaranteed arrival dates.

Actual delivery times may vary depending on your location, courier availability, weather conditions, bank holidays and other circumstances outside our reasonable control.

Any available delivery options and associated charges will be displayed at checkout before payment.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout.

From time to time, NectraFuel may offer free delivery, discounted shipping or promotional delivery offers.

Where applicable, any minimum spending requirements or promotional conditions will be clearly displayed on our website.

Customers will always have the opportunity to review the total order cost, including applicable delivery charges, before completing their purchase.

4. Order Tracking

Once your order has been dispatched, you may receive an email containing your tracking number and a link to follow your delivery.

Tracking availability depends on the shipping service used.

Please allow some time after dispatch for tracking information to become active within the courier's system.

If tracking information is unavailable or your delivery appears delayed, please contact our customer support team.

5. Delivery Locations

NectraFuel currently focuses on delivering orders within the United Kingdom.

Available delivery destinations will be confirmed during checkout.

Certain remote locations, including some offshore areas, may experience longer delivery times or additional shipping charges.

If international shipping becomes available, applicable delivery costs, estimated times and any relevant import charges will be communicated at checkout or through our website.

6. Incorrect or Incomplete Shipping Addresses

Customers should ensure that their delivery address is complete and accurate before submitting an order.

If you notice an error in your shipping information, please contact us as soon as possible with your order number and the correct details.

We will make reasonable efforts to update your address before dispatch, but changes cannot always be guaranteed once an order has entered the fulfilment process.

Where an order cannot be delivered because of incorrect information, we will work with you to determine the appropriate next steps.

7. Delayed Deliveries

Although we aim to meet our estimated delivery times, occasional delays may occur.

Possible causes include high courier demand, adverse weather, transportation disruptions, public holidays or unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

We will take reasonable steps to resolve delivery issues and keep you informed where appropriate.

Nothing in this policy limits your statutory rights regarding late or failed delivery under UK consumer law.

8. Lost or Missing Parcels

If your order is marked as delivered but you have not received it, please check whether it has been left in a designated safe place or accepted by someone at your delivery address.

If you still cannot locate your parcel, contact NectraFuel customer support with your order details.

We will investigate the delivery status with the relevant courier and arrange an appropriate resolution in accordance with your consumer rights.

Where NectraFuel is responsible for delivering the goods, responsibility for them generally remains with us until they come into your physical possession or that of a person you have identified to receive them, subject to applicable law.

9. Damaged Parcels

We take care when preparing and packaging orders to help ensure that products arrive in good condition.

If your order arrives damaged or its contents appear compromised, please contact us as soon as reasonably possible.

Where available, include photographs of the damaged packaging and affected products to help us investigate the issue.

We will assess the circumstances and provide an appropriate remedy in accordance with applicable consumer protection laws.

10. Changes to Shipping Information

NectraFuel may update its shipping services, estimated delivery times or shipping charges to reflect operational requirements.

Any applicable shipping costs will be shown before an order is completed.

Changes to this policy will not remove or reduce the statutory rights of customers who have already placed an order.

11. Contact Us

If you have questions about shipping, delivery times, tracking or an existing order, please contact our customer support team using the contact details provided on our website.

For faster assistance, please include your order number and the email address used when placing your order.

Thank you for shopping with NectraFuel. We appreciate your support and look forward to delivering your order.